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Personal Banking FAQs

Click on the question to get the answer.

Can I find out what my account balance is online?

Yes, with an SMBonline NetTeller Internet banking account you can view balances, make transfers (including loan payments), issue stop payment orders, pay your bills and much more.

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Can I get a copy of my statement online?

You can access a copy of your statement at no charge through your NetTeller account. You may also visit any SMB location or call our Customer Service Center at (800) 943-8488.

To enroll for eStatments Plus and get your statements quicker and view them online, click for more info.

eStatements info >>

Can I order checks online?

Personal banking customers can browse check designs and reorder checks from Deluxe easily online.

I didn't authorize a transaction on my account. What do I need to do?

If you suspect that someone has obtained any of your account information, please contact us as soon as possible.

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What are the current interest rates?

Please see our Interest Rate page or contact a Customer Service Representative at any of our branches.

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I have money to invest, but I don't know anything about investing. Can SMB help me?

Yes, SMB would love to help with that! The SMB Investment Services division has great personal service to help you plan and invest for your future. Visit the Investment Center for more information.

How much interest could I earn on my money?

We have several online calculators to help you figure out how much you need to save or how much your investment will earn, or even what your payment might be on a loan.

Use our calculators >>

Can I make my loan payment at any location?

Yes, visit any of our SMB locations, or use your SMBonline Internet banking account. Payments can be mailed to us as well.

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