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NetTeller Internet Banking FAQs

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Q:  What is the easiest way to find out more about SMBonline NetTeller banking?

Q:  What is SMBonline NetTeller banking?

Q:  Do I have to register to use SMBonline NetTeller?

Q:  Can I change my User ID and PIN?

Q:  What if I forget my PIN/Password?

Q:  What is Trusteer Rapport?

Q:  What do "Current Balance" and "Available Balance" mean on the Transactions page?

Q:  What is PowerPay?

Q:  With PowerPay, when will payments be deducted from my account?

Q:  What happens if I have a scheduled payment that falls over a weekend or holiday?

Q:  How far in advance should I set up a payment to ensure it is paid on time?

Q:  How late in the day can I enter, edit, or delete a payment?

Q:  Can I have multiple payments to the same payee on the same day?

Q:  Can I stop a payment?

Q:  Can I edit payee addresses?

Q:  How do I know if a merchant is electronic or check?

Q:  Can I set up recurring payments?

Q:  Will the memo field that I fill out when setting up a payment be passed on to the payee?

Q:  How do I contact SMBonline Customer Service other than the Contact Us link?